The powerful ticket-management platform that allows you to centralise all conversations with customers so anyone from finance, sales to the CEO can quickly review the status of your clients. You'll quickly increase productivity because the tickets can be created from virtually anywhere. Also, automating business rules through work-flow automation provides for creating predetermined responses so your clients know that you have the ticket and will be working on it.
Our Help Desk Software leverages our proprietary and market leading ticketing system, which allows technology providers in software, hardware and services to provide the best support to their customers through software developed with help desk best practices. Developed with years of experience working with over 5000+ technology organisations, ConnectWise help desk software and ticketing system quickly enables your customer support or help desk agents to receive, process, and respond to service requests.
ConnectWise tightens the tracking of hours spent on research and development. It also helps ensure accountability to individual agreements by accurately tracking time and providing closed loop client communication. You will know what it costs to maintain your current release along with rolling out the next one.
Also, instead of a grueling billing process, ConnectWise helps you streamline that process so you can bill for extra time with integrated time tracking. Plus, you can effectively track client maintenance and support agreements so you can ensure proper billing and identify upsell opportunities for next level support or additional add-on modules.
MSP / IT Service Providers
Point of Sale Resellers (POS)
Value Added Resellers
The ConnectWise suite helps you manage your business better, sell more efficiently, automate service delivery, and remotely control technology so you can consistently deliver amazing customer experiences.Explore the Suite