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Keep your techs in the loop with any special considerations when working with certain companies or contacts within the company. For example, if they are working with a VIP client, you can easily notify your techs by having a service alert at the top of their service tickets.
When it’s time for agreement renewals or when vendors update pricing, easily update your recurring contracts (agreements) to reflect accurate and up-to-date information. This ensures your billing and reporting is correct and no money is lost.
Project Status Communication was designed for project managers to see the progress on projects and easily communicate updates to clients. With the new report, give clients simplified visibility to see what’s going on and a clear meaning of certain statuses.
Using SAML, a company is able to take advantage of identifying providers, like Active Directory, to enforce password policies when logging into ConnectWise Manage. This leads to one less password for employees to remember.
A lot can be lost in translation when transferring details about client products and services between departments. Conversion functionality in ConnectWise Manage helps teams effectively collaborate by accurately passing information, documents and more from sales to projects to services.
Make it easy for techs to track time so they don’t have to resort to guesswork. The new Stopwatch feature automatically helps ensure no billable time slips through the cracks, and better billing accuracy improves profit.
ConnectWise solutions are designed to complement one another to simplify your processes and grow your success. That’s why we continue to enhance the compatibility of the features within Manage, Sell, Automate, and Control to work together in boosting your productivity.
Efficient scheduling of multiple resources can be challenging, and dealing with inevitable last minute changes is even more difficult. ConnectWise Manage scheduling features have been enhanced to maximize resource utilization, while offering flexibility to easily make revisions on-the-fly.
Increase tech efficiency and make clients happy with quicker-than-ever connections to remote sessions. Eliminate the need to copy and paste a remote session link from ConnectWise Control into a separate customer message. Simply click Join Now!