• Location
    • Select Your Region
    • Region Name 1
    • Region Name 2
    • Region Name 3
    • Region Name 4
    • Region Name 5
Get a Free Trial
menu
ConnectWise Manage
keyboard_arrow_down
Features
Basic
Standard
Premium
Got It!

The website uses cookies. Cookies allow us to give you the best browsing experience possible and mean that we can understand how you use our site. By continuing to use this website, you are giving consent to cookies being used. For more information, please see our privacy policy. Privacy Policy

keyboard_arrow_down Project Management & Service Delivery

Project Management

done done done

Ticketing

done done done

Resource Management

help

Resource Management

Keep employees accountable by assigning them to tasks, tickets, and scheduled events.

done done done

SLA Management

help

SLA Management

Full SLA Management is only available in Standard and Premium.

done done done

MSP/RMM Integration

done done done

Customer Portal

done done done

Email Connector

help

Email Connector

Maintain email communication with your clients within tickets. Also create new tickets when they email you.

done done done

ConnectWise Chat

help

ConnectWise Chat

Handle and resolve multiple chat sessions with clients.

Optional

done done

Knowledge Base

done done
keyboard_arrow_down Time & Expense Tracking

Time Tracking

done done done

Expense Tracking

done done done
keyboard_arrow_down Company & Contact Management

Company & Contact Management

done done done

Asset Management

help

Asset Management

Configurations - Define, update, and maintain your client's device information.

done done done

User Based Billing

help

User Based Billing

Sync client Active Directory contacts in ConnectWise Manage for proper "per user" billing.

done done

Active Directory Integration

done done
keyboard_arrow_down Sales & Marketing

Opportunity Management

done done done

Sales Management

done done

Marketing

help

Marketing

Basic - Send marketing messages to multiple clients.

done done

Advanced Marketing

help

Advanced Marketing

ConnectWise Campaign

Optional

done
keyboard_arrow_down Procurement

Procurement and Inventory

Optional

done done
keyboard_arrow_down Finance

Billing and Finance

done done done

GL Integration

help

GL Integration

Sync invoices, expenses, and procurement items to different accounting packages.

done done

Contract Management

help

Contract Management

Agreements

done done
keyboard_arrow_down Reporting

Standard Reports

done done done

Cloud Database Access*

help

Cloud Database Access*

Extract useful data from the Cloud to help you build reports.

Optional

Optional

done

Report Writer

help

Report Writer

Generate, build, and send custom reports.

done done

*available for cloud-only partners

keyboard_arrow_down Licensing

Sub-Contractor Licenses

Optional

Optional

Streamline IT Licenses

help

Streamline IT Licenses

Allow your clients to use a part of your instance of ConnectWise Manage to maintain their internal IT department.

Optional

Optional

QuickBooks™ Online Integration (North America only)

done done

Office 365 Billing, Monitoring, and Management

done done

Cloud Infrastructure Billing, Monitoring, and Management

done

Cisco Simple IT Billing, Monitoring, and Management

done
keyboard_arrow_down Misc

Calendar Synchronization

help

Calendar Synchronization

Sync Outlook and Google calendar events to and from Manage.

done done done

Workflow Automation

done done done

Mobile Application

done done done

Change Approvals

help

Change Approvals

Maintain proper Change Management requests inside ConnectWise Manage.

done done

Custom Fields

help

Custom Fields

Create custom fields to fit your unique processes

done done

Sandbox

Optional

Optional

done

Virtual Admin

help

Virtual Admin

Utilize a certified ConnectWise Expert to maintain your instance of ConnectWise Manage

Optional

Optional

Virtual DBA

help

Virtual DBA

DB optimization - Utilize a certified ConnectWise DBA Expert to maintain your instance of the ConnectWise Manage database.

Optional

Optional

keyboard_arrow_down Support

Basic Support

help

Basic Support

Support access via chat, email, online assets and community

done

Standard Support

help

Standard Support

Basic Support package plus outbound phone support and extended support hours.

Available for Purchase

done done

Premium Support

help

Premium Support

Standard support package plus 24/7/365 support, Customer Relationship manager and faster response times

Available for Purchase

Available for Purchase

Available for Purchase

Partner Support