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Providing top-notch support requires lightning-fast connectivity you can count on, and an easy way for you to gain single-sign-on access your environment. Use SAML as your authentication source to access your environment and start solving problems in a flash.
Need to set up a remote workforce for client companies? Want to make managing multiple groups of user easier? You’ve got it. You can confidently and securely call to multiple LDAP user sources, making linking to multiple AD directories for simpler administration.
Now, administrators can provide vendor access for more than a single day. New host pass configuration options offer flexible duration times that range from 48 hours, 72 hours, 1 week, 2 weeks, and all the way up to 30 days.
Simplification, security, and enhanced functionality are at the center of every ConnectWise Control release.
Quickly find machines when subgroups are created automatically and dynamically based on CustomProperty1; machines are organized out of the box.
To protect intellectual property of developers and usability standards for administrators, extensions will be QA’d and code-reviewed to guarantee quality assurance.
Hosts can choose when to offer feedback as the client survey is no longer automatically sent to the partner at the close of each session.
There’s now a greater probability that hosts can provide guests with a truly unique code that connects them to the correct support session.
Administrators can quickly and easily find and download specific recordings by filtering the audit log by session name.
No longer rely on guests to know how to exit a session to get disconnected; now, hosts can remote a guest from a session right from the host page.