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ConnectWise Control Support
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ConnectWIse Control

ConnectWise Control offers options that give you everything you need in a remote support software.

Features
One
$19/mo.*
Standard
$35/mo.*
Premium
$45/mo.*
Access
$30/mo.*
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keyboard_arrow_down Overview

License Type

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License Type

Concurrent licenses are purchased per simultaneous technician. Agent-based licenses are purchased by number of unattended access agents.

Concurrent

Concurrent

Concurrent

Agent-Based

Max Technician License Per Account

1

Unrestricted

Unrestricted

Unrestricted

# of Simultaneous Technicians Per License

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# of Simultaneous Technicians Per License

The number of sessions a single host or technician can be connected to at one time.

1

1

1

Unlimited

# of Unattended Agents Per License

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# of Unattended Agents Per License

An access agent refers to a ConnectWise Control client that is installed on a device to establish unattended access to said device.

10

Unlimited

Unlimited

Varied

Remote Access

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Remote Access

A remote access session is a remote connection to an unattended machine.

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Remote Support

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Remote Support

A ConnectWise Control remote support session is a connection between a technician (a host) and a remote customer or machine (guest).

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Remote Meeting

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Remote Meeting

Collaborate with a remote team of participants (both hosts and guests) and communally view or control a person’s desktop.

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Remote Command Line

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Remote Command Line

Run commands on remote devices from a built-in command line section on the ConnectWise Control Host page. Execute commands on Windows, Linux, and Mac operating systems.

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Wake-on-LAN

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Wake-on-LAN

Send a network message to wake machines in "sleep" mode.

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Host Chat

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Host Chat

Send chat messages to guests (end-users).

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Logon Session Switching (Switch to a particular logon session or switch to the console.)

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Logon Session Switching (Switch to a particular logon session or switch to the console.)

Switch to a particular logon session or switch to the console.

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Sound Capture

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Sound Capture

Capture sound from from the guest device.

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VoIP

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VoIP

Communicate via voice during support, meeting, and access sessions.

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Video Auditing

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Video Auditing

Record video of all sessions and store them on your ConnectWise Control instance.

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keyboard_arrow_down Session Management
keyboard_arrow_down In Session

UAC Control

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UAC Control

Elevate a support session to control UAC dialogs.

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Multiple Monitor Support

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Multiple Monitor Support

Select a single monitor or view all monitors during a session.

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Remote Printing

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Remote Printing

Print to your local printer from within a remote ConnectWise Control session.

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Store/Pass Credentials

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Store/Pass Credentials

Store and encrypt a single set of credentials within the host client.

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Suspend Guest Input

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Suspend Guest Input

Remove the guest's keyboard and mouse control.

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Blank Guest Monitor

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Blank Guest Monitor

Obscure the guest monitor for privacy while in a session.

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Host Pass

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Host Pass

Use a license to create temporary access to control a ConnectWise Control support session.

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Central Toolbox

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Central Toolbox

Share tools amongst all hosts (technicians) to use during ConnectWise Control sessions.

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Local Toolbox

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Local Toolbox

Store tools on a host's local computer for use during ConnectWise Control sessions.

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File Transfer

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File Transfer

Send files to and from a remote device during a session.

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Drag & Drop File Transfer

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Drag & Drop File Transfer

Send and receive files and folders by dragging and dropping them into the client window.

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Right-Click, Copy, Paste File Transfer

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Right-Click, Copy, Paste File Transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

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Annotation

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Annotation

Use annotation tools to mark up a shared screen.

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keyboard_arrow_down Customization

Re-brand Images & Icons

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Re-brand Images & Icons

Change default logos and icons on the Host page, Guest page, and client.

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Language Localization

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Language Localization

Customize your ConnectWise Control Host page, Guest page, and client with your local language.

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Add Service Disclaimers

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Add Service Disclaimers

Display notices and disclaimers to your guest before a ConnectWise Control session.

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keyboard_arrow_down Security
keyboard_arrow_down Mobile
keyboard_arrow_down Integrations
keyboard_arrow_down Support

*paid annually

Partner Support