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Instant connection and fast resolution – that’s the idea behind the integration of Freshdesk™ and ConnectWise Control™. And what’s the end result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.
Fast, seamless connections let you start resolving customer issues immediately.
No need to leave Freshdesk to connect to a separate app. ConnectWise Control is right there.
Chat history, support session activity, and timestamps are all saved in the ticket.
Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.
In the premium version of ConnectWise Control, sessions can be recorded as video for auditing and training.
Provide fast customer service with reliable, easy-to-use remote support from anywhere, anytime.
Accomplish more by gaining access to unattended computers, servers or virtual machines.
Simplify and enhance meetings by easily engaging multiple people from various locations.