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Upcoming Webinars

Operationalize Your Operations

Tuesday, December 12, 2018 | 11:00 AM ET

Establishing operations best practices in your business is vital to ensure growth and maturity. Join Rex Frank, CEO of Sea-Level Operations, and Craig Fulton, ConnectWise Chief Product Officer, to learn the five phases of operationalization -- as well as the steps you need to take in each phase -- to set your business up for success.

View Previous Path to Success Webinars

keyboard_arrow_down M & A Part 3: Getting Post-Acquisition Integration Right

November Recorded Webinar

Following the close of an M&A deal, the single biggest factor determining whether Buyers and Sellers attain their goal is how successfully the two companies integrate operations. Join Paul Dippell and Arnie Bellini for part three of this M&A series, recorded live at IT Nation Connect 2018, as they share known best practices for post-acquisition integration. Get expert insight on how to get the process right—from the planning stages to recognizing when it’s complete.

keyboard_arrow_down How to Increase Profit Margins

October Recorded Webinar

Your profit margin can make the difference between long-term success and big problems for your business. Join our speakers for a closer look at ways to build out and strengthen this important foundational element of your growth and see how you can expand your profit margins to help you build resilience.

keyboard_arrow_down The Power of Business Consultancy

July Recorded Webinar

When you’re fully engaged in the day-to-day challenges of running your business, it’s not easy to step back for a clear perspective on how today’s decisions can affect your company’s future. That’s where business consultancy comes in. An unbiased assessment can have a powerful impact on pushing past your company’s current plateau into a sustainable business for the long-term. Join us as ConnectWise Vice President of Consulting Brad Schow, along with Executive Consultant of HTG Peer Groups Israel Lang, share valuable insight they’ve gained while igniting transformation for hundreds of IT service companies around the world.

keyboard_arrow_down Take IT Service Delivery & Your Profit to the Next Level

May Recorded Webinar

How do top IT providers generate 50% more service revenue per employee than average providers? Two words: Operational efficiency. Now’s the time to take your IT service delivery and profits to the next level.

In this episode of our Path to Success series, TruMethods President Gary Pica and Vice President of ConnectWise Automate Brett Cheloff share actionable advice that will dramatically enhance operational efficiency, improve service delivery, and generate more revenue for your business. Learn the experts’ trusted, repeatable process on how to measure current efficiency level, design roles to maximize efficiency, use technical standards to impact results, and more.

keyboard_arrow_down Getting Mergers & Acquisitions Right: The Project and the Process

April Recorded Webinar

The MSP M&A market is hot. Even if you’re not considering buying or selling right now, it’s best practice to stay aware of the trends, and educated on the M&A process for future opportunities.

In this episode of our Path to Success three-part series about M&A, ConnectWise CEO Arnie Bellini and Service Leadership CEO Paul Dippell provide a compelling look at how experienced executives get the best outcomes from M&A. You will walk away with actionable steps on how to execute and manage current deal structures, along with info on resources available to you. Benefit from their expertise on questions like: What steps you would need to take on an M&A deal...as a buyer or seller, how to find a suitable partner, how to arrive at a win-win deal structure, deciding on who stays and who goes, what happens at the close...and after and how to mitigate risk.

keyboard_arrow_down You Can’t Cheat Maturity: 5 Growth Disciplines for Business Owners

March Recorded Webinar

Successful businesses don’t just happen. They are best built with a strategic, methodical approach, and cutting corners will only prolong the process. In this episode of our Path to Success series, VP of HTG Peer Groups Arlin Sorensen and ConnectWise VP of Strategy Tony Thomas share valuable insight they’ve learned during their professional journeys, along with practical steps in five essential areas of discipline that will help you focus on business maturity: culture, strategy, rhythm, planning, and legacy.

keyboard_arrow_down Making an Immediate Impact on New Prospects

February Recorded Webinar

In today's world of buying, customers don't think they need sales people. You need to differentiate yourself, and prove that they do need you. Watch as ConnectWise SVP of Sales Steve Farnan and Vector Firm Co-Founder & President Chris Peterson share the steps for making a major impact on your prospective customer, from setting the stage to departing with confidence.

keyboard_arrow_down Finding Good Customers Who Are Eager to Do Business with You

January Recorded Webinar

Discover techniques designed to attract the right kind of customers with ConnectWise Marketing SVP Scott Marshall and Bija Company owner and customer acquisition expert Mark S.A. Smith. Learn how to use executive sales strategies to identify good customers, start the conversation, and take them on a short journey to fast and profitable results.

keyboard_arrow_down Merger & Acquisition Valuation for MSPs

December Recorded Webinar

Take a closer look at customer acquisition strategies with ConnectWise CEO Arnie Bellini and Service Leadership CEO Paul Dippell. Together, they’ll talk through how to take advantage of a seller’s market and find the expertise you need for M&A success. Get the facts on how to position yourself as the right seller or buyer, and get to a deal that makes it worth your while.

Technology Teams: A Business Model for MSP Success

The strategy and value of technology teams – as well as how they work in real life – is the topic of Episode 5 in the ConnectWise podcast series. Join Brian Troy, Director of Product Marketing at ConnectWise, as he talks with Ben Johnson, CEO and Founder of Liberty Technology, who shares why he implemented a technology team business model and how it has allowed him to better organize, scale and grow his Georgia-based business.

Ben Johnson, CEO and Founder of Liberty Technology & Brian Troy, Director of Product Marketing at ConnectWise

11/02/2018

Think Your Email is Safe? Learn How to Protect You and Your Customers from Phishing Attacks

Email security takes center stage in Episode 4 of the ConnectWise podcast series. Join Greg Surla, Director of Information Security at ConnectWise, and Rahul Iyer, Security and Compliance Officer at The Email Laundry, as they talk about how email phishing has become more sophisticated, why tech teams must care about malicious email attacks on their customers even if they are not providing security services, and ways to dodge illicit phishing emails.

Rahul Iyer, Security and Compliance Officer at The Email Laundry & Greg Surla, Director of Information Security at ConnectWise

10/02/2018

The Secret to Building Effective Teams

One of the best ways to build a truly effective company or team is to ensure that those who join bring with them work habits and personality traits that align with the organization’s culture. In Episode #3 of the ConnectWise podcast series, Brett Cheloff, Vice President of ConnectWise Automate, shares his thoughts and examples about how culture impacts productivity, how to define core values and behavior preferences, and how to use this knowledge to drive the best hiring decisions.

Brett Cheloff, Vice President of ConnectWise Automate

09/12/2018

Attract New Customers and Build Credibility with Inbound Marketing

One oft-overlooked technique for grabbing the attention of potential customers is inbound marketing – a subtle technique that businesses use to entice buyers to come to them. This second episode in our ConnectWise podcast series features a conversation between Reese Ormand, CEO of TechVera, and Sarah Buscaino, Senior Manager Digital Marketing at ConnectWise. Listen in as Reese and Sarah talk about how inbound marketing differs from traditional paid ‘outbound’ marketing and increases a business’s credibility.

Reese Ormand, CEO of TechVera & Sarah Buscaino, Senior Manager Digital Marketing at ConnectWise

07/24/2018

Disaster Preparation

How to Protect Data and Keep Businesses Operating When the Unthinkable Happens

In this inaugural episode of our ConnectWise podcast series, natural and manmade disasters – whether a hurricane, fire, flood or massive power outage – can be devastating for technology teams and their clients who are unable to run their businesses because of lost access to critical data and operating systems. In this episode, Greg Zolkos, CEO of Atlas Professional Services, and Kevin Bahr, Senior Solution Strategist at ConnectWise, talk about why it’s important for technology teams to prepare their customers as well as their own operations for those rare times when a disaster threatens to stop business in its tracks. You’ll learn why a proactive position in regard to disaster preparation and recovery is important, how to approach customers about their own plans, the steps required to ensure disaster planning is thorough and successful if required, and much more.

Greg Zolkos, CEO of Atlas Professional Service & Kevin Bahr, Senior Solution Strategist at ConnectWise

06/28/2018

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