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January 17, 2019

5 Ways Your Business Benefits from Automation

By Brett Cheloff

This blog was originally published on 6/6/2016 and updated on 1/17/2019 When you think of IT automation, some of the biggest benefits that come to mind are efficiency and increased productivity. Automation can certainly help companies do more with l...

January 14, 2019

The Importance of Taking Ownership of Customer Service

By Guest Author

Today, more than ever, customer service is the key to finding and retaining clients. As more businesses transition to using cloud-based technology solutions, it’s easier than ever to switch providers when a customer is unhappy. That means you need to...

January 10, 2019

Meet Your IT Nation Share Team!

By Pete Sorensen

Before the first IT Nation Share event begins February 6, we wanted to introduce you to the team who makes it all happen. Learn a little bit more about Lisa, Brittney, and Andre – and be sure to say hi to them at our user groups! Connect, Collabora...

January 04, 2019

Be Fully Prepared for Your Next Tax Audit

By Guest Author

Tax audits are complicated, hard to understand, and hard to predict. Only a small percentage of business owners are fully aware of the impact a negative outcome can have on their company should an auditor come to their door. And if they’re not aware ...

January 03, 2019

The Mergers and Acquisitions (M&A) Year, Past and Future

By Paul Dippell

This blog is for educational purposes only. Obtain professional advice when you’re considering any M&A transaction. As expected, M&A in 2018 in the MSP space was even more active than 2017. Our fearless prediction is that—barring some sort of macro...

December 20, 2018

2018: A Year in Remote Support Software Updates

By Dee Cater

Last December, we published our 2017 release recap; a list of the top features and enhancements achieved that year. Nearly 365 days later, we’re back again with the latest from the ConnectWise Control product team. 2018 Highlights ConnectWise Vie...

December 17, 2018

Introducing MSP University from ConnectWise and Cisco

By Kathy Smith

As technology changes, your managed service provider (MSP) business needs to evolve to better serve your clients’ needs. But with so much changing so quickly, it’s difficult to know where to begin. That’s why we’re excited to announce the premiere of...

December 14, 2018

The ConnectWise Automate Advantage

By Guest Author

ConnectWise Automate will likely be the most versatile, flexible, and most powerful RMM platform you will ever find—if you give it a chance. Remote monitoring and management (RMM) is defined as a type of software designed to help managed IT service ...

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