Articles by Craig Fulton

Dear VAR: New Tools Aren’t Enough

You know the benefits of recurring revenue, and you’re moving full speed ahead. You already took the first step and bought new software to help your business make this leap, but things aren’t quite working out the way you envisioned; transitioning to...

Read More »

5 Tips To Fine-Tune Your Service Delivery

This post was originally published on December 10, 2015 and updated on October 4, 2018. To provide excellent service, your help desk must be a well-oiled machine. Everyone should have his or her marching orders, because without assigned tasks and or...

Read More »

Automation Nation 2018: Recap

Another Automation Nation has come to a close, and we’re so thankful to every one of the 1,300 partners, Solutions Partners, and hosted guests who made the event our largest one yet. I shared the recap of my mainstage keynote, and now I’m back to giv...

Read More »

Automation Nation 2018: Keynote

Missed this year’s Automation Nation keynote? We’ve got you covered. Here’s a quick look at what happened and what you have to look forward to in the next few months. As the Chief Product Officer for ConnectWise, I had the pleasure of taking the st...

Read More »

Older Posts